Sterling GB - Privacy Policy

 

 

At Sterling GB we do all we can to respect your right to privacy and the protection of your personal information. This privacy notice sets out what we do with your information in order to run our business and provide our customers with products and services.

 

Our registered address is Towerhill House 29 Crosshouse Road, Kilmaurs, Kilmarnock, KA3 2SA, and we are a “data controller” in respect of personal information that we process in connection with our business. We respect individuals’ rights to privacy and to the protection of personal information. The purpose of this Privacy Notice is to explain how we collect and use personal information in connection with our business.

 

 

We collect and process various types of information, at the start of, and for the duration of, your relationship with us. We will limit the collection and processing of information to information necessary to achieve one or more legitimate purposes as identified in this notice.

 

Personal information may include (but not limited to);

• basic information such as name, address and contact details

• financial information, including account information and history

• goods and services provided

• any other information required for the purpose of business transactions

 

 

Most of the information we hold about you will have been provided by you or created through your use of our products and services.

 

The information you provide to us:

• Register, apply and/or pay for a product, goods and/or service provided by us;

• Enter into an agreement or contract with us, where you supply us, or we supply you, with a

product, goods and/or service;

• Contact us to request assistance, provide feedback, make a comment and/or complaint.

The amount and type of information that we collect, as well how long we hold it for, depends

on the type of product, good or service.

 

Information we receive from others about you:

We may receive information about you from other organisations or agencies that we work with. This includes partner organisations, government bodies and service providers. This may be combined with other information you provided us with, to help improve our service to you, for legitimate reasons.

 

 

Unless you have told us not to, we will send you marketing information relating to products and services that we think will be of interest and relevant to you, for legitimate reasons. If you change your mind and no longer want to receive these communications, you can tell us at any time by contacting our Data Protection Officer via email at colin.palmer@sterlinggb.co.uk

 

 

We will take all reasonable steps to ensure we keep your details safe, secure and used in accordance to this policy. We will use strict procedures and security features to prevent unauthorised access to your information.

 

We are committed to ensuring that your information is secure with us and with third parties who act on our behalf. We use many tools to make sure that your information remains confidential and accurate and we may monitor or record calls, emails, or other communications for our mutual protection.

 

While we will do our best to protect your personal information, there may be a situation that happens outside of our control that may affect you based on access to your data. Should this happen, we promise to act promptly and in accordance with the rules set out in the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) to ensure any impact on you is minimised.

 

 

Most of the information we hold on you will be used and stored in the UK. However, we may transfer your information overseas as some of our operations and third party providers are not based in the UK. We will make sure that any transfer to another country is legal and that your information is always kept safe. We will never sell your data to third parties.

 

YOUR RIGHTS
 

You have legal rights to access the information held about you by us. For example, you can ask us to tell you what information we have about you and get a copy of it; correct or update information that is wrong; stop using your information in certain circumstances; stop sending you marketing material; or send some of your data to someone else for them to use.

 

Please note that in some cases, asking us to do this may mean that we are no longer able to provide you with products or services or may incur a fee. For more information on how and when you can ask us to do this, or if you would like to make a request, please contact the Company Owner; Colin Palmer; at colin.palmer@sterlinggb.com

 

You have the right to change your mind about what you are interested in and we want to make this as easy as possible for you. Whilst we don’t want to lose our ability to contact you for marketing purposes, however you have the right to tell us:

• How you want to be contacted

• What you want to be contacted about

• That you have removed your permission for us to contact you

 

Our designated Data Protection Officer is Colin Palmer You can contact him by emailing colin.palmer@sterlinggb.co.uk