TERMS AND CONDITIONS
Thank you for visiting the Sterling GB terms and conditions page. By making a purchase from sterlinggb.com or by making a purchase from Sterling GB. by phone with our sales team you are agreeing to be bound by these terms and conditions in their entirety
From time to time we may update these terms and conditions and it is your responsibility to check this section prior to buying from us.
If you have any questions or do not agree with any of our terms and conditions then please contact our customer services department on 01563 831111.
ORDERING & PAYMENT
You can place an order on our website, over the telephone or via email. We accept payment via most credit and debit cards both on our website and also via telephone orders.
You can pay by Access, Mastercard, Visa and Switch and Delta. We also accept payment via cheque and BACs.
We take your security very seriously and the purchase area of our site is secured using industry standard Secure Socket Layer technology to allow for encryption of your credit card details. Additionally, any card details taken over the phone are input straight into the same encrypted purchase area which we cannot access.
All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.
It is a crime to purchase or attempt to purchase goods with a stolen credit card or with stolen personal details or with a false name. We will take appropriate action if we discover any person is attempting to fraudulently purchase goods from our website.
We reserve the right to withhold goods and terminate any account details with anybody who we suspect of fraudulent practice and / or breach of these terms and conditions.
CREDIT APPLICATIONS
Credit terms are available by application for corporate orders. Our terms of payment are 30 days from invoice date.
DELIVERY
UK DELIVERY OPTIONS AND SURCHARGES
Delivery details are available on our website for each specific item or by contacting our Sales department.
EUROPEAN AND OVERSEAS DELIVERIES
Please bear in mind that there may be additional customs duties to pay upon goods entering specific countries. Unfortunately, we are unable to confirm the cost of these customs duties and the intended recipient will become responsible for payment of these duty costs. This may also cause delivery delays.
PO BOXES
We regret that we are unable to deliver to PO boxes.
WEEKENDS AND BANK HOLIDAYS
We are unable to deliver on Bank Holidays.
TRACKING AND SIGNATURE
All our goods require a signature upon delivery. Tracking details are available on request to our sales department.
The carrier is required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned. The carrier is only responsible for delivering to the address that you have provided. We regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, , and the actual receiver refuses or fails to return the item(s).
DAMAGED OR DEFECTIVE GOODS
If you have received damaged or defective goods, or if we have made a mistake with your order the following terms apply:
1. You notify us within 48 hours of receipt via phone on 01563 831111 or via email to sales@sterlinggb.com.
2. If required we will refund the cost of the goods in full or we will replace them. If the same items are not available we will replace with similar items of equal or higher value.
3. You will not be charged for the collection of the goods nor for the delivery of replacement goods. Please note that we are UNABLE TO REIMBURSE THE COST OF RETURNING AN ITEM TO US UNDER ANY CIRCUMSTANCES, as we will arrange collection through our own carrier at no cost to you.
5. If you arrange for us to collect goods from you which, after being assessed by our quality control department is not deemed to be damaged or defective, please note that we will deduct the cost of collection from your refund.
6. The above cost of collecting will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.
DELIVERY DELAYS
We are not responsible for late delivery of any goods due to:
1. Adverse weather conditions
2. Incomplete or incorrect delivery addresses
3. Any other causes beyond our reasonable control
MISSING ORDERS
All claims for missing or damaged goods must be reported to us within 14 days of your expected delivery date. We cannot guarantee that claims made after this time will be refunded or replaced.
WINES & SPIRITS
Some of our gifts contain alcohol, therefore the minimum age to order these types of gifts is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 if you are under the age of 18.
ALLERGENS
Some of the products within our selection contain allergens such as nuts, egg, milk and gluten. Please contact us directly if you require further information.
PRODUCT LISTINGS & SUBSTITUTIONS
We aim to keep our website as up to date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods, add or delete products at any time.
All photographic props such as plates, glasses and other utensils are not included unless otherwise stated.
VAT & DUTY
All prices are quoted excluding VAT. Which will be applied at the current rate.
PROMOTIONAL VOUCHERS
We occasionally run promotions throughout the year for which you may have received a voucher code for. Only one voucher code can be redeemed against a single order. We regret that we are unable to retrospectively apply voucher codes to previous orders.
COPYRIGHT
All photographs, copy, images, graphics contained within this website are the wholly owned property of Sterling GB. ANY PARTIES FOUND TO BE USING OR COPYING ANY ELEMENT OF THIS WEBSITE WITHOUT PERMISSION INCLUDING OUR PRODUCTS OR PRODUCT DESCRIPTIONS WILL BE DEEMED TO BE INFRINGING OUR COPYRIGHT.
AFFILIATES & THIRD PARTIES
All affiliates, appointed re-sellers, agents and third parties of Sterling GB will be supplied with their own version of product description copy. Affiliates must not duplicate any product description copy from this website. We perform regular internet duplication tests to ensure that our website copy is not duplicated.
PRODUCT COMPLAINTS
We take product complaints very seriously. In the first instance please submit your product complaint in writing to us at sales@sterlinggb.com or call us on 01563 831111. We will respond to you within one working day at the latest. We are not liable for third party product issues that are deemed to be beyond our control.
DELIVERY COMPLAINTS
Customer service issues will be acknowledged within one working day of receipt. We will keep in close touch with you, advising of our progress in trying to resolve any issues as quickly as possible.
LAW
These terms and conditions do not affect your Statutory Rights.
These terms and conditions will be governed by and construed in accordance with the laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts of the United Kingdom.
COMPANY INFORMATION
Sterling is a trading name of Sterling GB Ptnrs. whose registered office is: Towerhill House, 29 Crosshouse Road, Kilmaurs, Kilmarnock, KA3 2SA. The VAT registration number is 260 4523 29
OUR COOKIE POLICY
What are Cookies?
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How & Why do we use Cookies?
We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using advanced features of our website.
